Thank you for shopping with US-Soft-Surroundings. We strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, you may return eligible items within 30 days of the original purchase date for a full refund or exchange.
**Return Eligibility:**
– Items must be unused and in their original packaging.
– Items must have all tags attached and be free from stains or odors.
– Unfortunately, we cannot accept returns on personalized or custom items.
**How to Initiate a Return:**
1. Please contact our customer service at 704-277-0225 or email us at [email protected] to initiate a return.
2. Provide your order number and reason for the return.
3. We will provide you with a return authorization and instructions on how to send back your item.
**Return Shipping:**
– Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
– We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
**Refund Process:**
– Once we receive your return and inspect the item, we will process your refund to the original payment method within 7-10 business days.
– Please note that shipping fees are non-refundable.
If you have any questions regarding our Returns Policy, please do not hesitate to reach out to us. Thank you for choosing US-Soft-Surroundings!